Welcome to 20Two Elemental. These Terms of Service (“Terms”) govern your use of our website and your purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. USE OF THE WEBSITE

You agree to use our website for lawful purposes only and in a manner consistent with all applicable local, national, and international laws and regulations.

You must not:

• Misuse our website by introducing viruses, malware, or other harmful technology.
• Attempt to gain unauthorized access to our servers or systems.
• Use our website in any way that may impair its functionality or security.

2. ORDERS AND PAYMENT

When you place an order with 20Two Elemental:

• You agree that all information provided is accurate, current, and complete.
• You authorize us (and our third-party payment processor) to charge the total amount to your chosen payment method.
• We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or description, or suspected fraud.

All transactions are processed securely and in accordance with UAE e-commerce regulations.

3. PRICING AND PRODUCT INFORMATION

All prices are listed in UAE Dirham and include applicable taxes unless otherwise stated.

While we strive for accuracy, we are not liable for any typographical errors or inaccuracies relating to pricing or product descriptions.

We reserve the right to update product information and adjust prices at any time without prior notice.

4. SHIPPING AND DELIVERIES

We ship orders according to our shipping policy detailed on our website.

Estimated delivery times are provided for convenience and are not guaranteed.

Delays due to customs clearance, courier handling, or unforeseen circumstances are beyond our control.

Title and risk of loss pass to you upon delivery of the products to the carrier.

5. RETURNS AND EXCHANGES

Returns and exchanges are handled according to our Return and Exchange Policy.

Please refer to the full return and exchange policy available on our website.

6. INTELLECTUAL PROPERTY

All content on the 20Two Elemental website — including logos, designs, text, graphics, and images — is the intellectual property of 20Two Elemental (or licensed appropriately) and is protected by UAE copyright and trademark laws.

You may not use, reproduce, modify, distribute, or exploit any content without our express written consent.

7. LIMITATION OF LIABILITY

To the fullest extent permitted by UAE law:

• We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.
• 20Two Elemental will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or purchase of our products.
• Our total liability for any claim arising out of these Terms or your use of the website shall not exceed the total amount paid by you to us for the relevant purchase.

Nothing in these Terms limits your statutory rights under applicable UAE consumer protection laws.

8. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the Dubai Courts.

9. CHANGES TO THE TERMS

We may update these Terms from time to time. Changes will be effective upon posting to our website.

Your continued use of our website after any such changes constitutes your acceptance of the updated Terms.

10. CONTACT INFORMATION

For any questions about these Terms, please contact us at:

Email: care@20twoelemental.com