We accept all major credit and debit cards, Apple Pay, and local GCC payment options via our secure partner PayTabs. All transactions are encrypted and your card details are never stored.

Yes. All payments are processed through PayTabs, a PCI DSS-certified gateway that uses industry-leading encryption and fraud protection systems. For more information, visit our Payment & Security Policy.

If your order hasn’t been processed yet, we’ll do our best to accommodate changes. Please email us at connect@20twoelemental.com as soon as possible.

We ship both within the UAE and internationally. All orders are shipped via Quiqup, our trusted logistics partner.

• UAE: 2–3 business days
• GCC Countries: 4–6 business days
• International: 7–10 business days

These are estimated delivery times and may vary due to customs or courier delays.

• Within UAE: Free shipping for orders over AED 500. Flat AED 30 for orders below.
• International: Shipping is calculated at checkout based on location and weight.

Yes. As soon as your order ships, you’ll receive a tracking number via email.

Refund requests must be submitted within 3 days of delivery. Items must be unworn, unwashed, and in original condition. Shipping costs for returns are the customer’s responsibility.

Yes. Exchanges for size adjustments are accepted within 14 days of delivery. The item must be in original condition. Customers are responsible for all associated shipping costs.

Yes. For hygiene and safety reasons, undergarments and final sale items cannot be returned or exchanged. See our full Returns & Exchange Policy for details.

All our garments are made from 100% natural and sustainably sourced fibres—including hemp, bamboo, banana fibre, lotus silk, and organic cotton.

No synthetics. No plastics.

• Cool wash up to 30°C
• Use a pH-neutral detergent
• Do not bleach or tumble dry
• Dry in the shade
• Cool iron or dry clean for best results

View the full guide on our Product Care page.

Each garment is aligned with one of the four natural elements—Earth, Water, Air, or Fire—and contributes to environmental and humanitarian causes through our Elemental Giving Program with Emirates Nature WWF.

Visit our 20Two Impact page to discover how each piece you wear supports the planet and communities in need.

Yes. All packaging materials are recyclable, plastic-free, and designed to reflect the brand’s minimal, elevated aesthetic. Your garment arrives in a way that honours the Earth and your unboxing experience.

You can view our complete store policies here:

• Privacy Policy
• Terms of Service
• Shipping Policy
• Return & Exchange Policy
• Payment & Security Policy
• Cookies Policy
• Product Care