At 20Two Elemental, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. INFORMATION WE COLLECT

We collect information that you voluntarily provide to us when you:

• Create an account
• Place an order
• Subscribe to our newsletter
• Contact us for support or inquiries

The information we may collect includes:

• Full name
• Shipping and billing addresses
• Email address
• Phone number
• Payment details (such as credit/debit card information)

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil your orders
• Communicate with you regarding your order status and customer service inquiries
• Send you updates, newsletters, and promotional offers (if you opt-in)
• Improve our services and website experience

3. PAYMENT INFORMATION

All payment transactions are processed securely through a third-party payment gateway. We do not store full payment card details on our servers.

We may store limited payment metadata (such as transaction ID and payment method) for order tracking and customer support purposes.

Note: Our data handling and security practices comply with the standards of PayTabs. All payment transactions are encrypted and processed securely. We do not store full card details on our servers.

4. INFORMATION SHARING

We respect your privacy and do not sell, trade, or rent your personal information.

We may share your information only with:

• Trusted service providers who assist us in operating our website, conducting our business, or servicing you (such as payment processors, shipping carriers, and email service providers)
• Regulatory authorities, if required by law

All service providers are obligated to maintain the confidentiality and security of your information.

5. DATA SECURITY

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.

Further security protocols will be aligned with the standards of our payment gateway provider.

6. YOUR RIGHTS

You have the right to:

• Access, update, or delete your personal information
• Withdraw your consent for marketing communications at any time
• Request a copy of the information we hold about you

To exercise any of these rights, please contact us at care@20twoelemental.com.

7. COOKIES

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings if you prefer.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy as our services evolve. Changes will be posted on this page, and the “Effective Date” will be updated accordingly.

9. CONTACT US

For questions regarding this Privacy Policy or your personal information, please contact us at:

Email: care@20twoelemental.com

Phone: +97150 369 4022