At 20Two Elemental, your satisfaction is essential to us. Our return and exchange policy is designed to ensure a seamless experience while maintaining the exceptional standards of our luxury comfort wear.

1. RETURNS FOR REFUND

• Eligibility:

Refund requests must be submitted within 3 days of receiving your order.

• Condition of Items:

Items must be unworn, unwashed, and returned in their original condition, with all original tags and packaging intact.

• Process:
  • Contact our Customer Service team at care@20twoelemental.com within the 3-day window to initiate a return.
  • Prepare your shipment package to return the item to us.
  • Upon receipt, we will inspect the item to ensure it is unworn, unwashed, and returned in their original condition, with all original tags and packaging intact
  • After inspection your refund will be made to your original payment method.
• Shipping Costs:

All return shipping costs are the responsibility of the customer.

2. EXCHANGES FOR SIZE ADJUSTMENTS

• Eligibility:

Requests for size exchanges must be made within 14 days of receiving your order.

• Condition of Items:

Items must be unworn, unwashed, and returned in original packaging with all tags intact.

• Process:
  • Contact our Customer Service team at care@20twoelemental.com within the 14-day window to request an exchange.
  • Prepare your shipment package to return the item to us.
  • Upon receipt, we will inspect the item to ensure it is unworn, unwashed, and returned in their original condition, with all original tags and packaging intact
  • After inspection your new item will be shipped to you through standard shipping.
• Shipping Costs:

Customers are responsible for all shipping costs associated with returning and receiving exchange items.

3. NON-RETURNABLE AND NON-EXCHANGEABLE ITEMS

The following are non-returnable and non-exchangeable:

• Items marked as Final Sale.
• Any item that has been worn, washed, altered, or is missing original packaging and tags.

4. SHIPPING NOTES

• Returns and exchanges should be sent using a trackable shipping method. We recommend Quiqup for returns within the UAE.
• Tracking numbers must be shared once available to ensure timely processing.

5. POLICY DISPLAY AND CUSTOMER ACKNOWLEDGMENT

Our return and exchange policy is clearly available on our website and acknowledged by customers during the checkout process.

6. LEGAL COMPLIANCE

This policy complies with UAE Federal Law No. 15 of 2020 on Consumer Protection, ensuring that your consumer rights are protected.

7. CONTACT US

If you have any questions or need assistance with a return or exchange, please contact us:

• Email: care@20twoelemental.com